Refund policy

Introduction

At Fizzy Star, we take pride in offering high-quality wooden puzzles that delight our customers. Your satisfaction is our top priority, and we strive to ensure that your shopping experience is seamless and enjoyable. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

Return Policy

1. Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and in its original packaging.
  • Personalized items and custom orders are non-refundable unless there is a manufacturing defect or error on our part.

2. Non-Returnable Items:

  • Gift cards
  • Sale items (unless defective)

3. Return Process:

  • To initiate a return, please contact our customer service team at support@fizzystar.com with your order number and reason for return.
  • Once your return request is approved, we will provide you with instructions on how to send your item back to us.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Condition of Returned Items:

  • Returned items must be in their original condition and packaging. Items that are damaged, altered, or show signs of use will not be eligible for a refund or exchange.

Refund Policy

1. Refund Process:

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • If the return is approved, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

2. Refund for Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at support@fizzystar.com. We will arrange for a replacement or issue a full refund, including return shipping costs.

Exchange Policy

1. Exchanges:

  • We offer exchanges for items that are defective or incorrect. If you need to exchange an item, please contact us at support@fizzystar.com with your order number and details of the issue.
  • For non-defective exchanges, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with your return or refund, please don't hesitate to contact our customer service team:

  • Email: support@fizzystar.com
  • Phone: (405) 265-9380
  • Business Hours: 24/7

Address:

Fizzy Star
7083 Hollywood Blvd
Los Angeles CA 90028, United States

Thank you for shopping with Fizzy Star! We appreciate your business and are committed to providing you with the best possible service.